SHIPPING POLICY

We do our best to process all orders within 1 to 2 business days. Please keep in mind that during the holidays season, processing and shipment times may take longer. If you have any questions or concerns about your order or package, please contact us at 904.432.8482 or email: [email protected]

Orders under $100 will have a $7 flat rate shipping fee applied at checkout.

HOLIDAY SHIPPING
We are closed and will not be processing, shipping or delivering on:
New Year's Eve, New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Easter Weekend, Memorial Day, Independence Day, Labor Day, Thanksgiving Weekend and Christmas Weekend.

RETURNS / EXCHANGES

RETURN POLICY
If you are not completely satisfied with your purchase, you may return it within 30 days of your purchased date. We do not accept returns that’s missing tags, altered, washed or worn.

EXCHANGES
Unfortunately, we do not offer exchanges. If you wish to exchange an item, feel free to return it and make a new purchase for the item desired. Tip: For fastest arrival, place a new order for the item desired while returning your original order!

ONLINE RETURNS IN STORE
Items that were purchased online may be returned to our Amelia Surf Co. location. Please bring the item(s), along with the original copy of your shipping receipt, photo ID, and the credit/debit card you used when you placed your order.

RETURN PROCESS
To return merchandise, please follow the below instructions:
To submit a return, click HERE:
Once your return request is complete, you will receive a pre-paid return label via email. $7 will be deducted from your refund.
Securely pack all items in its original condition with all original tags attached and place the pre-paid shipping label on the outside of your package.
Drop off your return package at your local USPS drop off location.
Please allow 7-10 business days from the date we receive your returned merchandise to receive your full refund.
You will receive an email confirmation when your return is complete.
Feel free to email us at [email protected], if you have any questions regarding your return. 

DAMAGED/MISSING ITEMS
If you feel that you’ve received a defective item, or an item from your purchase is missing, please email us as soon as possible  [email protected]